Terms of Service
These Terms of Service establish the framework for professional engagement between KL Real Estate UK Limited and our executive clients. These terms outline the scope, standards, and mutual obligations governing our premium property services designed specifically for corporate leaders and sophisticated investors.
Effective Date: July 12, 2025 | Last Reviewed: July 20, 2025 | Version: 3.2
Executive Contact Information
KL REAL ESTATE UK LIMITED
580 Haslucks Green Rd
Shirley, Solihull B90 1DX
United Kingdom
Service Usage Terms
Acceptable Use Policy
Our executive property services are designed exclusively for legitimate business and personal property requirements. As a client, you agree to use our services in accordance with professional standards and applicable laws:
Permitted Uses
- Executive property search and acquisition for personal or corporate use
- Corporate relocation and international assignment support services
- Commercial property portfolio optimisation and strategic planning
- Investment property advisory and wealth management integration
- Access to executive market intelligence and property analysis
Prohibited Activities
- Using our services for money laundering or other financial crimes
- Misrepresenting identity, credentials, or financial capacity
- Interfering with our systems, networks, or other client services
- Circumventing property market regulations or legal compliance requirements
- Attempting to access confidential information about other clients
Service Access Requirements
Access to our executive property services requires meeting specific professional and financial criteria designed to ensure service compatibility with our client base:
Executive Qualification Criteria
- • Senior management or C-level position
- • Demonstrated property investment capacity (£500,000+ transactions)
- • Professional reference verification
- • Corporate or high-net-worth individual status
Fair Usage Guidelines
- • Respectful communication with our executive team
- • Reasonable consultation time expectations
- • Adherence to scheduled appointment commitments
- • Professional conduct during property viewings
Account and Access Terms
Account Creation Requirements
Executive client accounts are established through our comprehensive onboarding process, designed to ensure service alignment and regulatory compliance:
Executive Consultation
Initial confidential meeting to assess property requirements, investment objectives, and service compatibility with our executive standards.
Identity and Credential Verification
Professional identity confirmation, financial capacity assessment, and regulatory compliance checks including AML and KYC procedures.
Service Agreement Execution
Formal client agreement detailing service scope, fee structure, and confidentiality provisions tailored to executive requirements.
Account Activation and Access
Secure account setup with dedicated client relationship manager assignment and access to executive property services.
Account Security Responsibilities
Maintaining account security is a shared responsibility between our firm and executive clients, ensuring protection of sensitive property and financial information:
Client Responsibilities
- Maintain confidentiality of account access credentials
- Immediately report suspected security breaches
- Keep contact information current and accurate
- Use secure communication channels for sensitive information
Our Security Provisions
- Multi-factor authentication for account access
- Encrypted data transmission and storage
- Regular security audits and monitoring
- Incident response and breach notification procedures
Account Suspension and Termination
Account status may be modified under specific circumstances to maintain service integrity and regulatory compliance:
Temporary Suspension Triggers
Accounts may be temporarily suspended for security review, compliance verification, or during dispute resolution. Executive clients receive immediate notification and priority resolution.
- • Suspected unauthorised account access
- • Incomplete regulatory compliance documentation
- • Disputed transaction investigations
- • Routine security compliance reviews
Account Termination Conditions
Permanent account termination occurs only in cases of severe policy violations or legal requirements. All active transactions are completed with appropriate notice.
- • Material breach of service terms
- • Fraudulent activity or misrepresentation
- • Legal or regulatory compliance requirements
- • Mutual agreement for service discontinuation
Service Availability and Limitations
Service Uptime and Maintenance
Our executive property services operate with industry-leading availability standards, ensuring consistent access to critical property intelligence and consultation services:
Scheduled Maintenance
Planned system maintenance occurs during off-peak hours (typically Sunday 2:00 AM - 4:00 AM GMT) with advance notice to executive clients. Emergency maintenance may occur without notice but is minimised through redundant systems.
Geographic Restrictions and Market Coverage
Our services are primarily focused on UK property markets, with specific geographic coverage areas and international capability limitations:
Primary Service Areas
- • Greater London and Home Counties
- • Birmingham and West Midlands
- • Manchester and North West England
- • Edinburgh and Central Scotland
- • Leeds and Yorkshire regions
- • Bristol and South West England
- • Newcastle and North East England
- • Cardiff and South Wales
Extended Coverage
For executive clients requiring property services in other UK regions or international markets, we provide coordination through our professional network with service quality maintenance guarantees.
Service Modifications and Updates
We continuously enhance our executive property services to maintain competitive advantage and regulatory compliance. Service changes are implemented with appropriate client consultation:
Service Enhancements
New features, expanded market coverage, and improved technology platforms are introduced with client preview periods and training support for executive users.
Legacy Service Retirement
Discontinued services receive minimum 90-day advance notice with alternative solution recommendations and transition support for affected executive clients.
Intellectual Property Rights
Content Ownership and Licensing
All proprietary content, analysis methodologies, and intellectual property developed by KL Real Estate UK Limited remain our exclusive property, with specific usage rights granted to executive clients:
Our Proprietary Content
- Market analysis methodologies and proprietary algorithms
- Executive property valuation models and assessment frameworks
- Investment strategy templates and portfolio optimisation tools
- Training materials and executive consultation methodologies
Client Usage Rights
Executive clients receive limited, non-exclusive licenses to use our proprietary content for their specific property and investment purposes:
- • Personal and corporate property decision-making
- • Internal executive team presentations and analysis
- • Integration with existing investment portfolios
- • Strategic planning and due diligence processes
Client-Generated Content Rights
Content created by clients during our engagement, including property requirements, investment strategies, and feedback, is handled with appropriate respect for client ownership and confidentiality:
Client Retains Ownership
- • Investment strategy documents
- • Property requirement specifications
- • Financial capacity information
- • Personal and corporate objectives
Shared Development Rights
- • Collaborative analysis frameworks
- • Custom valuation models
- • Joint market research insights
- • Co-developed investment strategies
Service Terms Questions
Our executive client services team is available to clarify any aspects of our Terms of Service or discuss how they apply to your specific property requirements. We provide personalised guidance to ensure complete understanding of our service framework.
Contact Executive Services